Privacy Policy – UK Medicare Screening Ltd
Last updated: 22/12/2025
This Privacy Policy explains how UK Medicare Screening Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website, use our services, book a screening, or otherwise engage with us.
We are committed to safeguarding your privacy and handling your data lawfully, transparently, and securely.
Who We Are
UK Medicare Screening Ltd
Registered in England and Wales
Registered Office: [Insert registered address]
Email: admin@ukmedicarescreening.org
Telephone: 020 3874 0511
UK Medicare Screening Ltd is a private health screening and diagnostic service provider operating in the United Kingdom.
What Personal Data We Collect
Information You Provide Directly
- Full name
- Date of birth
- Gender
- Address
- Email address
- Telephone number
- Emergency contact details
- Medical history and health questionnaire data
- Screening and diagnostic results
- Booking and appointment information
- Payment and billing details
- Correspondence and customer support communications
Health data is classified as “special category data” under UK GDPR and is handled with enhanced protections.
Information We Collect Automatically
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and interactions
- Cookies and analytics data
Information From Third Parties
We may receive data from:
- Diagnostic partners and laboratories
- Imaging providers (e.g. MRI, ultrasound partners)
- Payment processors
- IT, booking, and electronic health record providers
- Referring clinicians or partner organisations
- All third-party processors are contractually bound to UK GDPR standards.
How We Use Your Information
We use your data to:
Provide Healthcare Services
- Arrange and deliver health screening and diagnostics
- Generate clinical reports
- Facilitate referrals and follow-up care
- Maintain accurate medical records
Administrative & Legal Purposes
- Appointment scheduling
- Identity verification
- Billing and payment processing
- Regulatory compliance (CQC, NHS standards where applicable)
Communication
- Appointment reminders
- Test result notifications
- Important service updates
- Customer support responses
Marketing (Optional & Consent-Based)
- Health awareness campaigns
- Preventative screening information
- Promotional communications
- You may opt out at any time.
Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Provision of healthcare (Article 9(2)(h) UK GDPR)
- Contractual necessity
- Legal obligation
- Legitimate interests
- Explicit consent, where required
Cookies
- Our website uses cookies to:
- Ensure website functionality
- Improve performance and usability
- Analyse website traffic
- You can manage cookie preferences through your browser settings.
How We Share Your Information
We only share your data where necessary, including with:
- Accredited laboratories and imaging providers
- Healthcare professionals involved in your care
- IT and system providers (EHR, booking systems)
- Payment processors
- Regulatory bodies when legally required
- We do not sell your personal data.
Data Security
We implement strict safeguards, including:
- Encrypted data storage
- Role-based access controls
- Secure clinical systems
- GDPR-compliant cloud services
- Regular data protection audits
- Despite best efforts, no system is entirely risk-free. We encourage secure communication at all times.
Data Retention
We retain personal and medical data in line with:
- UK healthcare record retention schedules
- CQC requirements
- Legal and insurance obligations
- Records are securely destroyed when no longer required.
Your Rights Under UK GDPR
You have the right to:
- Access your data
- Correct inaccurate information
- Request deletion (where legally permitted)
- Restrict or object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with the ICO
- To exercise your rights, contact:
info:ukmedicarescreening.org
Children’s Data
Our services are not intended for children unless explicitly stated and supported by appropriate parental or guardian consent.
International Data Transfers
If data is processed outside the UK or EEA, we ensure:
- Adequacy decisions, or
- UK Standard Contractual Clauses
Third-Party Links
Our website may link to third-party platforms. We are not responsible for their privacy practices and encourage you to review their policies separately.
Changes to This Policy
We may update this Privacy Policy to reflect legal, operational, or regulatory changes. Updates will be published on our website with a revised date.
Payment Terms & Conditions
1. Fees and Pricing
All prices displayed on the UK Medicare Screening Ltd website, booking platform, or shared in written communication are quoted in GBP (£) and are inclusive of any applicable taxes unless stated otherwise.
Prices are subject to change; however, once a booking is confirmed and payment is received, the agreed price will be honoured for that service.
2. Payment Methods
We accept payment via:
- Debit and credit cards
- Bank transfer (where agreed in advance)
- Online payment systems authorized by UK Medicare Screening Ltd
- Full payment is required in advance to confirm any appointment, screening, diagnostic test, or package.
3. Advance Payment Requirement
Due to the clinical nature of our services and the costs incurred in preparation, appointments are not confirmed until payment has been received in full.
This includes:
- Laboratory test kits
- Diagnostic imaging slots
- Clinical reporting
- Administrative and clinical staffing allocation
Non-Refund Policy
4. No Refunds After Booking Confirmation
Once payment has been made and a booking is confirmed, payments are non-refundable.
This policy applies because:
- Diagnostic tests and laboratory analyses are prepared or ordered in advance
- Clinical capacity and specialist appointments are reserved
- Third-party provider costs are incurred immediately
5. Missed Appointments
If you:
- Do not attend your appointment
- Arrive too late for the service to be delivered
- Fail to follow required preparation instructions
👉 No refund will be issued, and the appointment will be considered fulfilled.
6. Cancellations by the Client
- Cancellations made after confirmation are non-refundable
- Where clinically and operationally possible, UK Medicare Screening Ltd may offer a one-time reschedule, at its discretion
- Rescheduling must be requested at least 48 hours in advance
- Rescheduling is not guaranteed and is subject to availability.
7. Test Kits & Home Sampling
For home testing kits or sample-based services:
- Once dispatched, kits are non-returnable and non-refundable
- This applies even if the kit is unused, due to health and safety regulations
8. Exceptional Circumstances
Refunds or credits may only be considered if:
- UK Medicare Screening Ltd is unable to deliver the service due to internal or clinical reasons
- A clinician determines the test or scan is clinically inappropriate before delivery
- Any refund decision is made solely at the discretion of UK Medicare Screening Ltd.
Service Limitations
UK Medicare Screening Ltd provides screening and diagnostic services, not emergency or definitive treatment.
Results:
- Are advisory and screening-based
- May require GP or specialist follow-up
- Do not replace NHS or emergency medical care
Disputes & Chargebacks
Unauthorized chargebacks or payment disputes without prior contact may:
- Delay access to results
- Incur administrative fees
- Lead to refusal of future services
- We encourage clients to contact us directly to resolve any concerns promptly.
Acceptance of Terms
By making a payment, booking an appointment, or using our services, you confirm that you: